World2Fly suspends Madrid-Havana route from May 20

World2Fly informed its customers that it was suspending operations on the Madrid-Havana-Madrid route. The last available flight operated on May 20.

For all passengers with affected reservations, the company has established a customer service team that will offer personalized assistance, travel alternatives, or process the corresponding refund. “We appreciate the trust you have placed in us and reiterate our commitment to supporting you throughout this process,” the statement reads.

Travelers can request their refund through the official website https://onlinetours.es/vuelos/reembolso or at the airline’s offices. In Cuba, the World2Fly office can be reached by phone at 802 300 00 or by email at [email protected]. In Spain, the contact channels are phone number 602 255 455 and email address [email protected].